PAYMENT: Payment is due when laundry is dropped off.
ACCEPTANCE: Leaving with the laundry constitutes acceptance of the quality of service received. Please check your dry cleaning and laundry when picking up.
PRICING ADJUSTMENTS: In the event the plant determines a garment is not what we indicated at drop-off, requires more or less special attention, or substantial damage occurs, the price may be adjusted. If the final price is greater than the charged price, Flip will charge the difference before releasing laundry to the customer. If the final price is lower than the charged price, Flip will credit the customer’s account the difference.
ABANDONED ITEMS: Any laundry left for 60 days after cleaning will be donated to the charity of our choice. No additional notice nor refund will be offered.
DAMAGE: We take every precaution to ensure our cleaning process is as gentle as possible. However, any sort of laundering is an opportunity for small damage to occur. Flip is not responsible for any small pieces that come off or are damaged during the cleaning process. This includes, but is not limited to buttons, hooks, clasps, beads, lace, zippers, or seams.
REPLACEMENT COSTS: We have tuned our cleaning process to ensure that you get the service you expect every single time. However, as human error cannot be eliminated, there exists a chance that laundry may be lost in the process. In the event a garment is lost, Flip will attempt to locate the item. If, after a 2 week period, the garment cannot be located, your account will be credited for the retail value of the item (up to but not exceeding 10 times the cost of service). Laundry and purchase receipts must be provided for a refund.
POCKETS: You are responsible for emptying all pockets. We will check pockets before laundering, and any found items will be returned to you, however, Flip Laundry is not responsible for any items in pockets which are lost or damaged.
RIGHT OF REFUSAL: Flip Laundry reserves the right to refuse service at any time for any reason to include garments that are too soiled / infested to clean at our facility.